PRIVACY POLICY

Last Updated: May 31, 2026

This Privacy Policy describes how C TRADE USA INC collects, uses, stores, shares, and protects personal information when you use our website, mobile application, web portal, and related services.

By using our website, mobile app, web portal, or any related service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Company

“Company”, “We”, “Us”, or “Our” refers to C TRADE USA INC, located at 7815 Snowden St, Houston, TX, United States, Texas.

Service

“Service” refers to all services provided by C TRADE USA INC, including but not limited to:

• Ctrade website
• Ctrade mobile application
• Ctrade customer web portal
• Booking, shipment, vehicle tracking, invoice, notification, and customer support features
• Any other digital platform operated by C TRADE USA INC

Website

“Website” refers to Ctrade.us.

Application

“Application” or “App” refers to the Ctrade mobile application available on Android, iOS, or any other mobile platform.

Web Portal

“Web Portal” refers to the online customer, staff, or admin portal provided by C TRADE USA INC for accessing shipment, booking, account, invoice, vehicle, and related logistics information.

Account

“Account” means a unique account created for you to access our Service or parts of our Service.

Personal Data

“Personal Data” means any information that identifies or can reasonably identify an individual.

Usage Data

“Usage Data” means data collected automatically when using the Service.

Device

“Device” means any device that can access the Service, including a computer, mobile phone, tablet, or similar device.

Service Provider

“Service Provider” means any third party that processes data on behalf of the Company to support, operate, improve, or analyze the Service.

You

“You” means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.

2. Information We Collect

We may collect different types of information depending on how you use our website, app, or web portal.

Personal Information

While using our Service, we may ask you to provide personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Company name
• Billing information
• Shipping information
• Account login details
• Booking and shipment details
• Vehicle details
• Invoice and payment-related information
• Support messages or inquiries
• Any other information you provide through forms, requests, or communication with us

Usage Data

Usage Data is collected automatically when you use the Service.

Usage Data may include:

• IP address
• Browser type and version
• Device type
• Operating system
• App version
• Pages or screens visited
• Time and date of access
• Time spent on pages or screens
• Unique device identifiers
• Crash logs
• Diagnostic data
• Login activity
• Feature usage activity

When you access the Service through a mobile device, we may collect information such as mobile device type, operating system, unique device identifiers, IP address, and diagnostic data.

Portal and App Data

When using the Ctrade app or web portal, we may collect and process information related to:

• Customer profile
• Bookings
• Shipments
• Vehicles
• Containers
• Invoices
• Quotations
• Notifications
• Account ledger
• Documents and attachments
• Support requests
• User activity within the portal or app

This information is used to provide logistics, shipment management, customer support, billing, and account-related services.

3. Tracking Technologies and Cookies

We use cookies and similar tracking technologies to monitor activity and improve our Service.

Technologies we may use include:

• Cookies
• Browser cookies
• Session cookies
• Persistent cookies
• Web beacons
• Tags
• Scripts
• Analytics tools

Essential Cookies

These cookies are required to provide core features such as login, authentication, security, and account access.

Functionality Cookies

These cookies help remember your preferences, such as login details, language preferences, and user settings.

Analytics Cookies

These cookies help us understand how users interact with our website, app, and web portal so we can improve performance and user experience.

You can instruct your browser to refuse cookies. However, some parts of the Service may not function properly without cookies.

4. How We Use Your Information

We may use your information for the following purposes:

• To provide, operate, and maintain our Service
• To manage your account
• To process bookings, shipments, vehicles, invoices, quotations, and logistics-related requests
• To provide access to the app, website, and web portal
• To contact you regarding your account, booking, shipment, invoice, or service request
• To send notifications, alerts, reminders, and service updates
• To provide customer support
• To improve our website, app, web portal, and customer experience
• To monitor usage and system performance
• To detect, prevent, and address technical issues, fraud, or unauthorized access
• To comply with legal, regulatory, accounting, and business obligations
• To send service-related updates, offers, or information where permitted by law
• To manage business transfers, mergers, restructuring, or similar business activities

5. Push Notifications and Communications

If you use our mobile app or web portal, we may send you notifications related to:

• Booking updates
• Shipment status
• Vehicle updates
• Invoice updates
• Payment reminders
• Account alerts
• Support messages
• System announcements
• Security notifications

You may control notification preferences through your device settings, app settings, or portal settings where available.

6. Sharing Your Personal Information

We may share your personal information in the following situations:

With Service Providers

We may share information with third-party providers who help us operate our website, app, portal, hosting, analytics, communications, payment processing, security, and support services.

With Business Partners

We may share necessary information with business partners involved in providing shipping, logistics, vehicle handling, documentation, or related services.

With Affiliates

We may share your information with our affiliates, subsidiaries, or related companies, provided they follow this Privacy Policy.

For Business Transfers

Your information may be transferred in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.

With Legal Authorities

We may disclose your information if required by law, court order, government authority, or legal process.

With Your Consent

We may share your information for other purposes with your consent.

7. Retention of Your Personal Data

We retain your Personal Data only for as long as necessary for the purposes described in this Privacy Policy.

We may retain information to:

• Provide services to you
• Maintain account records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Prevent fraud or misuse
• Maintain financial, shipment, and business records

Usage Data may be retained for internal analysis, security, and system improvement purposes.

8. Transfer of Your Personal Data

Your information may be processed at the Company’s operating offices and in other locations where our Service Providers or business partners operate.

This means your information may be transferred to and maintained on computers located outside your state, province, country, or other jurisdiction where data protection laws may differ.

By using our Service and submitting your information, you consent to such transfer.

We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

9. Your Rights to Access, Update, or Delete Data

You may have the right to access, correct, update, or request deletion of your Personal Data.

You may update certain account information by signing in to your account, app, or web portal where available.

You may also contact us to request access, correction, or deletion of your personal information.

Please note that we may need to retain certain information where required by law, business recordkeeping, security, fraud prevention, or legitimate business purposes.

10. Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, restructuring, or asset sale, your Personal Data may be transferred.

Law Enforcement

We may disclose your Personal Data if required to do so by law or in response to valid requests from public authorities.

Other Legal Requirements

We may disclose your Personal Data when we believe in good faith that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing
• Protect the safety of users or the public
• Protect against legal liability

11. Security of Your Personal Data

The security of your Personal Data is important to us.

We use commercially reasonable measures to protect your information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

12. Third-Party Links

Our website, app, or web portal may contain links to third-party websites or services that are not operated by us.

We are not responsible for the content, privacy policies, or practices of any third-party websites or services.

We encourage you to review the privacy policy of every third-party website or service you visit.

13. Children’s Privacy

Our Service is not intended for children under the age of 13.

We do not knowingly collect personally identifiable information from children under 13. If you believe that a child has provided us with Personal Data, please contact us and we will take steps to remove such information where required.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

We will notify users of changes by posting the updated Privacy Policy on our website, app, or web portal.

We may also notify you by email, app notification, portal notice, or other appropriate communication method.

Changes to this Privacy Policy become effective when posted.

You are advised to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or want to request access, correction, or deletion of your information, you can contact us:

By Email: support@ctrade.us

Website: https://ctrade.us/contacts

Phone: +1 832-916-4220

Company: C TRADE USA INC
Address: 7815 Snowden St, Houston, TX, United States, Texas